Privacy Policy
Last Updated: June 2026
Jena Golden ("we," "us," "our," or "Company") operates jenagolden.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services, including our contact forms, questionnaires, lead magnets, scheduling tools, and email communications.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website or services.
INFORMATION WE COLLECT
We collect information you voluntarily provide to us through contact forms, questionnaires, lead magnet downloads, appointment scheduling, and email signups. This may include your name, email address, phone number, property details, timeline information, and appointment preferences.
We also collect information automatically when you visit our Website, including pages visited, time spent on pages, device information, and general location data through Google Analytics and remarketing tools.
If you provide your phone number and opt in to SMS, we use it to send appointment confirmations, reminders, schedule updates, and important notifications.
HOW WE USE YOUR INFORMATION
We use the information we collect to respond to your inquiries, schedule and manage appointments, deliver resources you've requested, send you relevant real estate information and market updates via email, process and manage your real estate transaction, comply with legal obligations, improve our Website and services, and send SMS appointment confirmations and reminders if you've opted in.
THIRD-PARTY SERVICES & DATA SHARING
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
As part of real estate transactions, we may share your information with service providers necessary to complete your transaction, including mortgage lenders, home inspectors, title companies, appraisers, and attorneys. We are affiliated with eXp Realty and may share information with them as needed to facilitate your transaction and comply with MLS requirements.
TERMS AND CONDITIONS
We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at hello@jenagolden.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: www.jenagolden.com/privacy
SHARING YOUR PERSONAL INFORMATION
Data will not be sold or shared with third parties for marketing or promotional purposes. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We may need to process your data or share your personal information in the following situations:
Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
DATA RETENTION
We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. For real estate transactions, we retain client information indefinitely to maintain transaction records, comply with real estate regulations, and support potential future transactions or referrals.
DATA SECURITY
We take the security of your personal information seriously. We use industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
CHILDREN'S PRIVACY
Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information immediately.
YOUR PRIVACY RIGHTS & CHOICES
You can opt out of promotional emails by clicking the unsubscribe link at the bottom of any email from us. Note that even if you unsubscribe, we will continue to send transactional communications related to your real estate services.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
You can adjust your privacy settings directly on Instagram and Facebook to control how we interact with you on those platforms.
You can opt out of SMS communications at any time by texting "STOP" to any message from us.
THIRD-PARTY LINKS & WEBSITES
Our Website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites before providing your personal information.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). However, as a small real estate business, we may qualify for exemptions. If you have questions about your California privacy rights, please contact us at hello@jenagolden.com.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact us:
Jena Golden
North Georgia Luxury Real Estate Advisor
eXp Realty
Email: hello@jenagolden.com
Phone: 678.640.3249
Website: www.jenagolden.com
Your Privacy Matters. We are committed to protecting your personal information and respecting your privacy choices. If you have concerns or questions at any time, please reach out.